Control Centers

Control centers play a crucial role in public safety. Their structure and operational capability are key to maintaining a high level of security and emergency preparedness.

Integrated control centers coordinate emergency response for ambulance services, fire departments, and disaster management — forming the core of non-police hazard prevention. A well-structured control center ensures that emergency calls are processed quickly and efficiently, emergency units are dispatched promptly, and the appropriate measures are taken. This requires modern technical infrastructure, well-trained personnel, and clearly defined processes.

Another important aspect is the continuous availability and reliability of control centers. This means they must be staffed 24/7 and remain fully operational even during high call volumes or crisis situations. Regular training and exercises are essential to maintain operational readiness and ensure high-quality performance.

The performance of control centers is a critical factor in ensuring public safety. Through ongoing optimization and adaptation to new challenges, they can effectively fulfill their central role in emergency response systems.

We calculate demand-driven workstation staffing levels for control centers based on actual dispatch activity throughout the day. This is done in accordance with labor law requirements and our personnel planning models. Based on this, we determine the overall staffing requirements for control center management, data administration, and system support, including IT and quality management roles.

In addition, we provide organizational planning for the consolidation of multiple control centers into regional control hubs. This includes workforce planning for future operations as well as defining technical and spatial requirements.

We offer independent, vendor-neutral planning, design, integration, or modernization of control centers — including full implementation in collaboration with the technical experts of our partner, ESN Sicherheit und Zertifizierung GmbH.